Knowledge Process Outsourcing (KPO) - Recent Trends in India...

The evolution and maturity of Indian BPO sector has given birth to yet another wave in the global outsourcing scene; KPO or Knowledge Process Outsourcing. The success in outsourcing business process operations in India has encouraged many firms to start outsourcing their high-end knowledge work as well. Cost saving, operational efficiencies, access to a high talented workforce and improved quality are all underlying expectations in off- shoring high-end processes to India.

KNOWLEDGE PROCESS:

Step 1- Response to customer’s enquiry by making customized presentation either personally or telephonically.

Step 2- Understand the requirements.

Step 3- A limited pilot project undertaken. RFP finalized after mutual discussion.

Step 4- Proposal sent with time and cost estimation.

Step 5- Reference checks and the further clarifications addressed.

Step 6- Contract finalized and operation started.

THE FUTURE OF KPO:

The National Association of Software & Service Companies (NASSCOM) has predicted that India will acquire a 70% share in the growing KPO Industry. A study by Assocham has predicted the growth rate of around 25–27% in 2012 for the KPO sector. If these figures prove to be correct, we have a reason to believe that the future of KPO is bright in 2013 as well. Another main contributor to the KPO boom is the BPO sector itself, which will contribute nearly 50% towards the newly developing KPO industry. This is because of the metamorphosis of many call centers into KPO centers, which are now offering extra value-added KPO services along with their regular BPO work.

KPO SERVICES THAT CAN BE OUTSOURCED TO INDIA:

·         Research & Development

·         Animation & Design

·         Business and Technical Analysis

·         Learning Solutions

·         Business & Market Research

·         Pharmaceuticals and Biotechnology

·         Medical Services

·         Writing & Content Development

·         Legal Services

·         Intellectual Property (IP) Research

·         Data Analytic

·         Network Management

·         Training & Consultancy